FAQs
If you have any further questions, please feel free to call us & our team would be more than happy to help you!
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My insurance company says it doesn’t deal with you, what can I do?
All insurance companies have a list of their preferred repair shops. These are the repairers they deal with often and get the best prices from. While we may not be on the ‘Preferred Repairer’ list of your insurer, all insurance companies will accept a quote for any repairer for the damage to your vehicle.
 When talking to your insurance company, simply state that you would like to deal with Car Beauty Salon as a ‘Named Repairer’ and they will allow this to happen. We are already a ‘preferred’ repairer for some insurance companies and are actively seeking to become a ‘preferred’ repairer for more insurers, but as you may appreciate there are a number of formalities involved and many companies to deal with.
What information should I bring to Car Beauty Salon?
The name of your insurance company and, if possible, the name and phone number of the person with whom you had the accident. Car Beauty Salon will assist you with paperwork and claim lodgement to make the process as hassle-free as possible.
Do you provide a loan car or a substitute vehicle whilst my car is being repaired?
We will assist you in checking your insurance policy to see whether it covers you for a substitute vehicle whilst your vehicle is being repaired. We have an excellent association with a rental company and can assist in arranging a Car rental booking.
Will I have to pay an excess?
It depends on your insurance company and your current policy. Your insurance company will be able to provide this information to you.
I’m not sure about Australian road laws, could you tell me which kind of customisation is fine for RMS?
We will research all information and make sure your car will not have any roadworthy issues. Also we have years of experience and knowledge so please ask any questions.
After I customise my car, is there any chance my insurance will be more expensive?
It depends on your insurance company. Please contact us for more details.
I don’t know much about customising, could you give me advice for what best suits my car?
Yes! We have the latest and high-end custom-made car knowledge and worldwide car parts connections; we will find the best looking car style for you.
What is the difference between Car Beauty Salon and other shops?
We are a group company: we have bodywork and mechanical repairers as well as a car wash and detailing so we can help you with everything you need for your car. Our highly-skilled staff are trained based on the latest Japanese technology and our company systems, skills and service are the best in Sydney.
I finish work at 6, can I come after business hours?
Yes, please contact us and make a booking before you visit.
I’m busy during the day, can you come to me for a quote and pick up?
Depending on your insurance company, we can come to you for the quotation, pick up your car and drop off at no extra cost.
How long does it take to repair?
We will give you the required time when we quote and will update you regularly during the repair process.
Can you give me a quote with pictures over the phone?
Yes, we can quote and give you your best options and advice over the phone.
My car is a special colour, can you work with it?
Yes, any car model and colour – leave it to us! We will restore your car to perfect condition!
Do you provide a warranty with your work?
Yes, we guarantee our repair work!
Will it look obvious after a dent or scratch has been repaired?
We are a specialist car repairer; your car will look brand new.
